Service Manager

at  Lokki Henkilstpalvelut Oy

We are now looking for an experienced Service Manager in Marketing and Sales area with experience of Hubspot CMS/Marketing Automation and/or FreshWorks modules for our media sector client.
In this technology role will work closely with Marketing and Sales Domain Owner, development teams as well as business stakeholders. In this role we expect you to have also technical understanding of solutions of the domain and you also support the domain owner to lead Marketing and Sales area and deliver defined projects in time. Reporting to Marketing and Sales Domain Owner, it is expected that the selected candidate will have hands on experience in Service Management aspects.
You bring knowledge and experience of the service management, software architecture, cloud services and API management. You are capable to lead small projects and different suppliers according to their contracts. Knowledge about Hubspot CMS/Marketing Automation and/or FreshWorks modules is expected.

Main Responsibilities:

• Coordinate troubleshooting, support and service
• Bridge the gap between platform team and various OpCo’s end-to-end responsibilities for the application development, operation, and maintenance
• Manage assignment of incidents to other support teams (infrastructure or applications)
• Manage overall incident and request for SL OpCos
• Participate in projects coordination and implementation
• Lead supplier work according to their contracts within the project
• Maintain relationships with technology, software, and security vendors
• Maintain familiarity with current and upcoming compliance requirements & regulation, services, and other developments in own area.

Experience Required:

• A minimum of 3 years work experience as Service Manager or in a comparable role
• Working experience of Hubspot CMS/Marketing Automation and/or FreshWorks modules is a must
• Experience working in an international setting with distributed application development teams
• Familiarity with international GDPR rules
• Demonstrated cross functional knowledge and collaboration, i.e. ability to look at the end to end process and understand how it fits together.

Attitude:

• Self-starter, working effectively and independently
• Strong communicator and team player experienced in Agile way-of-working and Scrum
• Being a good sparring partner for Product Owner as well as process experts/key users
• Ability to multi-task and establish priorities in good relation with stakeholders and team

General Skills (non-technical):

• Must be detail oriented, a self-starter and strong team player with problem solving skills
• Ability to make decisions and be accountable for decisions and actions
• Excellent verbal and written communication and time management
• Flexible and adaptable in the face of changing priorities or circumstances
• Copes well under pressure and with uncertainty
• Drives for result and has problem solving ability

Start date: As soon the suitable candidate is found
Duration: 3 months
Location: Either in Helsinki, Finland or Hertogenbosch, the Netherlands
Hybrid model: 1 day per week at the office
Language: Fluent English
We offer you: We offer a versatile assignment where every day is different and interesting. We also offer a very competitive salary and good employee benefits.
Are you interested in becoming a part of our dynamic team? The position will be filled as soon as a suitable person is found, so please be quick and submit your application!
Please include your salary expectation in your application. For more information, contact Kimmo Kärsämä, tel. 050 412 7500, [email protected]
Explore Lokki, through our blog and website: https://www.lokki.fi/ .
Lokki Henkilöstöpalvelut Oy (Finnish for ‘Seagull Recruitment Services’) has been active in providing recruitment services since 2005 and we belong to The Private Employment Agencies’ Association HPL. Our vision is to provide the best customer experience with our reliable, humane and effortless service around Finland. Our most important asset is a person who, as we know, thrives in a reliable and supportive atmosphere. At Loki you will be supported by your own human resources consultant throughout your employment relationship. At Lokki, we believe in a partnership achieved as a result of flexible service. Explore us and our vacancies: https://www.lokki.fi/.
You can also find us on Facebook and Instagram.
Jätä hakemus: http://lokki.likeit.fi/apply/15167855
Työpaikan osoite: Helsinki, 00100
Työ alkaa: Työskentelyn aloitus sovitaan yhdessä
Työaika: Kokoaikatyö
Työn kesto: Määräaikainen
Hakuaika päättyy: 14.06.2024 16:00
Ilmoitus jätetty: 11.06.2024 22:26
Työmarkkinatorin ilmoitusnumero: fc7db7b9-9bad-45ec-aeec-d7baec76cc10
Lähde: Työmarkkinatorin asiakastietojärjestelmä
.
Lokki Henkilöstöpalvelut Oy
Etelä-Karjala
Etelä-Pohjanmaa
Etelä-Savo
Kainuu
Kanta-Häme
Keski-Pohjanmaa
Keski-Suomi
Kymenlaakso
Lappi
Pirkanmaa
Pohjanmaa
Pohjois-Karjala
Pohjois-Pohjanmaa
Pohjois-Savo
Päijät-Häme
Satakunta
Uusimaa
Varsinais-Suomi
Kokopäiväinen, Määräaikainen ja projektityö
Julkaistu 12.06.202

• Coordinate troubleshooting, support and service
• Bridge the gap between platform team and various OpCo’s end-to-end responsibilities for the application development, operation, and maintenance
• Manage assignment of incidents to other support teams (infrastructure or applications)
• Manage overall incident and request for SL OpCos
• Participate in projects coordination and implementation
• Lead supplier work according to their contracts within the project
• Maintain relationships with technology, software, and security vendors
• Maintain familiarity with current and upcoming compliance requirements & regulation, services, and other developments in own area