Service Manager

at  Mercy Health Australia

Employment Type: Perm full time, 76 hrs/ Fortnight
Location: Mercy Place Albury
Application: Please upload resume, & cover letter
Contact: : Vinu Nair, Recruitment Lead / vinu.nair@mercy.com.au
Where there’s life, there’s Mercy.
Where there’s care, there’s You.
Through the battles and the breakthroughs, we’re there. Where will you be?
For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. Join us as a Service Manager at our Residential Aged Care Home in Albury, NSW and help us deliver even greater outcomes for our aged care residents, their families, our communities, and you.
About the opportunity

At Mercy Health, each moment, no matter how small, truly matters - and as a Service Manager, you’ll make a genuine difference when it’s needed the most.

• Be an active leader of a team where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards.
• Lead a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the resident.
• You will liaise with all stakeholders to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle and community activities.

What you’ll bring

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional resident-centred care. To thrive in this role, you will have:

• Prior experience in similar level roles at large 100 + bed aged care homes
• Strong HR and people management skills including staff leadership and development, succession planning and experience in change management.
• Business acumen (i.e. budgets, efficient rostering, occupancy) and sound knowledge of AN-ACC, accreditation and aged care standards.
• Demonstrated understanding of person-centred care and ability to work in a team environment.
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• A compassionate, flexible and positive approach.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or in the process of obtaining:

• A current NDIS workers screening Check.
• Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders.
• Current AHPRA registration as a Registered Nurse .

Why Mercy Health?
We’ve been supporting people for over 100 years. Now, we’re taking all that we have and making it even better. It’s about investing in our people and our cultures to create positive experiences and opportunities for all.

Here are some things you’ll love about working with us:

• 100+ years of caring …

We’re a cornerstone of the communities we serve, and as a Service Manager, the vital work you do here will always be needed. That means career stability and so much opportunity to build your rewarding future with us.

• A team of 10,000 hearts …

A career in healthcare and human services isn’t always easy, and it takes true heart. Here, you’ll join a team of over 10,000 dedicated people who carry on and support each other, whatever comes their way.

• Countless moments and lives …

As a Service Manager, you’ll be right at the heart of our impact. By improving the health outcomes and quality of life of our older people, you’ll know that every moment you spend here truly matters.

• … And so much more to come.

We’re on a journey to keep growing our organisation and impact for the next 100 years. We have the leadership, the scale, the heart and the vision for the future. Let’s achieve it together.

You’ll also enjoy a range of other benefits:

• Find a better work-life balance.
• Expand your skills, knowledge and impact with ongoing professional development and career progression opportunities.
• Make the most of your pay with our generous salary packaging options.
• Save big with access to a range of retail discounts across financial, healthcare, travel and other services.
• Live, work and feel your best with our health and wellbeing programs including an Employee Assistance Program and Fitness Passport for you and your family. If you have an existing Fitness Passport, you can easily transfer it to Mercy Health.

Ready to help us shape the future of healthcare?
Join us and make a meaningful difference in people’s lives - and your career.
Are you ready to apply for this role? Click Apply
Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

• Prior experience in similar level roles at large 100 + bed aged care homes
• Strong HR and people management skills including staff leadership and development, succession planning and experience in change management.
• Business acumen (i.e. budgets, efficient rostering, occupancy) and sound knowledge of AN-ACC, accreditation and aged care standards.
• Demonstrated understanding of person-centred care and ability to work in a team environment.
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• A compassionate, flexible and positive approach.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment