Service Manager - Mid West Region

at  Gilbarco

When you fill up/charge your vehicle or swipe a credit card, chances are you’re using technology made by Gilbarco Veeder-Root. We deliver solutions that power convenience stores and gas stations worldwide. An established company with over 150 years of experience in the fuelling industry, we have an exciting position in our Norway business.
We are seeking a Service Manager who will lead and manage service technicians who provide reactive (installation/repair) and preventative maintenance to equipment and infrastructure at customer/partner sites – both EV chargers and traditional pumps committed to delivering excellent customer service.

Additionally, you will:

• ensure all customer contractual (chargeable and unchangeable) work is undertaken and delivered by the technicians in line with agreed SLA/KPIs.
• be the interface with customers of main service accounts, resolving issues, delivering monthly updates on service performance, plans and strategies.
• drive material cost saving and resource efficiency initiatives across the service delivery operations.
• identify training & development needs amongst the technician population.
• working with your peers as a member of the senior leader team you will evolve and strengthen a culture of continuous improvement, collaborative working, personal development, and employee engagement.

To be successful in this role you will be a highly proactive individual with a background in in managing complex operations, have strong people-management experience. An understanding of the retail fuel environment and interest in technical/electrical and mechanic systems would be beneficial.
We’re looking for someone who can share their wealth of knowledge to build effective teams and foster and grow customer relationships.
The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com.
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com

Please refer the Job description for details