Service Manager

at  PepsiCo

Overview:
The Service Manager contributes to the success of the PepsiCo Beverages Canada by selling our service to gain a competitive advantage, improve cost and productivity and to lead our people

Responsibilities:

• Ensures all routes are run and every stop is serviced every day
• Ensures that gate scan procedures and daily manifests are followed
• Achieves productivity targets and cost per unit (CPU)
• Meets customary service needs and market place execution by achieving our service level goals
• Builds individual and organizational capabilities

Qualifications:

Technical Skills

• Forecasts labor needs, staffs for the work, schedules the work
• Captures and tracks critical performance data to meet all time and quality standards
• Understands customer’s business and balances gesture needs with “cost to serve” standards
• Teaches and builds our service advantage
• Coach and develop team (route rides audits)
• Teaches safe work practices (vehicle accidents, injuries)
• Manage regulatory compliance (Driver Qualification Files, hours of service, Vehicle Condition Report, hazmat

Leadership Behaviors

• Leverages understanding of key business drivers to get results
• Sets and measures productivity and service targets to drive accountability and execution
• Maintains focus and overcomes obstacles until goals and commitments are met
• Provides coaching and development to build current and future capability
• Understands the interdependencies across functions and builds partnerships in order to reach win/win solutions

EDUCATION AND CERTIFICATIONS

• Bachelor’s Degree

WORK EXPERIENCE

• A minimum of 2 years of fact-based direct selling experience
• Previous supervisory experience preferred
• Previous consumer packaged goods experience preferred

SKILLS AND CAPABILITIES

• Ability to work a flexible schedule including early mornings, evenings and /or weekends.

• Ensures all routes are run and every stop is serviced every day
• Ensures that gate scan procedures and daily manifests are followed
• Achieves productivity targets and cost per unit (CPU)
• Meets customary service needs and market place execution by achieving our service level goals
• Builds individual and organizational capabilitie