Service Manager

at  QBE

Primary Details
Time Type: Full time

Worker Type: Employee

• Permanent role
• Hybrid working
• Location: Parramatta (preferred) or Newcastle or Lismore

The Opportunity
At QBE it’s not just what we do, but how we do it – we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. If you have insurance claims experience and a passion for leading others this is the role for you!

Your new role

• Supervises the day-to-day activities of the assigned CTP claims unit and provides advice to team on claims management, policy guidelines and quality
• Initiate new ideas and concepts to support the development and delivery of the business plan for the business unit.
• Assist with the implementation and maintenance of claims management strategies and objectives
• Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations
• Continuous business process improvement including process and cost efficiencies/synergies
• Setting reserves and authorizing payment within scope of authority, settling claims in the most cost-effective manner, and ensuring timely issuance of disbursements
• Handling of complaints and investigations of suspicious/fraudulent insurance claims
• Provide technical expertise and mentoring to assist the team development

About you

• Must have General Insurance claims experience (CTP/Workers Compensation experience preferred)
• Excellent interpersonal and communication skills
• A natural relationship builder with solid negotiation, conflict resolution and people management skills
• Working in a fast-paced environment, you take pride in delivering an exceptional customer experience and can maintain these levels of excellence through times of change, demonstrating resilience.
• Be an experienced leader with a passion to engage, motivate and develop others

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen!
Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now!
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
recruitment@qbe.com
Application Close Date: 14/07/2024 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

• Supervises the day-to-day activities of the assigned CTP claims unit and provides advice to team on claims management, policy guidelines and quality
• Initiate new ideas and concepts to support the development and delivery of the business plan for the business unit.
• Assist with the implementation and maintenance of claims management strategies and objectives
• Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations
• Continuous business process improvement including process and cost efficiencies/synergies
• Setting reserves and authorizing payment within scope of authority, settling claims in the most cost-effective manner, and ensuring timely issuance of disbursements
• Handling of complaints and investigations of suspicious/fraudulent insurance claims
• Provide technical expertise and mentoring to assist the team developmen