Service Manager

at  Qube

Job no: 495675
Work type: Full time
Location: South Australia, Australia
Categories: Transport & Logistics, Mining, Resources & Energy, Trades and Services

ABOUT US

At Qube, we recognise that our people are our most important asset and are the engine that drives our organisation, playing a vital role in ensuring our business achieve our objectives and deliver on our commitments.
Qube Ports provides port solutions and logistics services with bulk and general handling facilities in over 40 Australian, New Zealand and South East Asian ports.
Qube Ports manages 25 sites for the forestry industry in Australia and New Zealand and is also the leading provider of supply chain logistics services to the energy sector, supporting thousands of onshore wells and rig supply vessels, barges and offshore construction vessels annually.
We lead the market in providing purpose-designed solutions for our customers, handling containers, bulk, automotive and general cargo.

QUALIFICATIONS AND EXPERIENCE

• Fully qualified Diesel Mechanic
• Previous experience in managing workshops, machinery and staff
• Ability to work autonomously using proactive approach to task resolution
• Ability to work well within a team environment

KEY COMPETENCIES/SKILLS

• Physically fit
• Computer literacy excel & word competent
• Natural Leader
• Sound communication skills (both written and verbal)
• Customer focused and responsive to customer requirements
• Performance and task driven
• Integrity
• Good time management
• Positive Health and Safety Culture

ABOUT THE ROLE

The primary purpose of the Forestry Service Manager is to manage the QPF asset repairs, servicing, and compliance, to support operations efficiently and effectively.

SPECIFIC RESPONSIBILITIES

• Implementation and monitoring of service schedules and repair plans
• Manage repair quality, costs, time and availability to reduce downtime of machinery
• Monitor machinery condition, age profile and hours, and make recommendations to refurbish machinery and target component replacement at pre-determined hours to reduce costly in field breakdowns and extended machinery downtime
• Undertake regular audits to ensure machinery is compliant and meets all govt safety regulation
• Monitor machinery operating costs and take steps to reduce hourly run costs, fuel burn, idle time, tire wear, front end damage etc
• Ensure workshops are adequately resourced for tooling and staff levels to effectively service and maintain machinery and reduce reliance on third party service providers
• Manager third party service providers costs and ensure they are providing necessary resources when required to meet machinery availability requirements to the business
• Regularly engage third party suppliers to deliver best price on parts and service costs
• Monitor and manage workshop operating costs to meet budgeted guidelines
• Ensure staff, have the correct qualifications and they are adequately trained to perform allocated tasks
• Meet the company monthly SHS KPIs for workshop inspections, CRC, and safety engagements
• Actively monitor and inspect workshop working conditions and implement housekeeping and tidiness cleaning regimes
• Monitor and manage staff performance and productivity
• Ensure the workplace is free form bullying and harassment
• Monitor oil samples and follow up on contaminated samples
• Monitor workshop parts stock levels and manage staff to ensure stocks levels are maintained for high turnover parts and make sure service providers are carrying adequate stock levels
• Manage fleet software systems
• Produce P/O’s and submit Capex requests for approvals
• Sign off and interrogate invoice discrepancies and follow up on queries
• Provide necessary technical support and advice to the operational teams and mechanical staff
• Produce monthly reports and meet milestones and AP’s inside the ETVIA platform
• Make recommendations on acquisitions to improve productivity, reduce operating costs, reduce potential hazards and staff interaction with machinery
• Follow up on warranty claims and repairs
• Monitor operations to ensure staff are using machinery correctly and report abuse and damage
• Co-ordinates the implementation of occupational health and safety requirements
• Directs staff activities and monitor their performance