Service Manager / Senior Service Manager (Infrastructure)

at  EDB Singapore

[What the role is]
About EDB
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore. For more information on EDB, please visit www.edb.gov.sg .
About Information Technology Division
The IT division works in close partnership with EDB’s business divisions to build digital products that leverage technology to improve EDB’s operational efficiency, create exceptional customer experience and deliver enhanced business value for EDB.
You will be part of the IT Infra Team, working closely with internal business users, IT team and external partners to deliver IT infrastructure services to support EDB’s digital initiatives.

[What you will be working on]

• Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.
• Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completion
• Supporting business users and the application team in their digital initiatives.
• Planning, designing, assessing and implementing new technology platforms.
• Assist in managing IT Core infrastructure budget and handling financial procurement activities
• IT vendor management.
• Ensuring all documentations are up-to-date.
• Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.
• Planning and executing business continuity plan, including disaster recovery.
• Acting as 3rd level support for infrastructure-related cases.
• Working with EDB’s Overseas Offices to provide 24x7 IT services

[What we are looking for]

To meet the challenges of this role, you must have/be:

• At least 5 years’ experience in managing and leading the projects on two or more of the following:
• Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.
• Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management
• Setup, configuration and maintenance of Storage and backup systems

At least 5 years experience in managing and leading IT Operations teams involving:

• Change Management
• Incident Management
• Problem Management
• Inventory Management
• Security and Patch Management

Experience with the following:

• Cloud Technologies
• Database and Storage Systems
• Next Generation Firewalls (NGFW)
• LAN and WAN networks (including Wifi )
• General Datacenter Technologies

Experience on the following would be advantageous:

• Amazon Web Services or Microsoft Azure.
• Cisco Networking.
• Palo Alto, Checkpoint or Fortinet NGFWs
• MSSQL database
• Writing and maintaining PowerShell or Python scripting for administration purposes

In addition to the above, you will require:

• Bachelor’s degree in Information Technology or equivalent.
• Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.
• Proficient in written and spoken communication skills.
• Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.
• Possession of the following certifications would be advantageous.
• CITPM / PMP certification
• CCNP certification
• Microsoft Certified Solutions Expert (MCSE) certification
• AWS or AZURE professional certification
• ITIL v4
• Only Singaporeans may apply

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date

• At least 5 years’ experience in managing and leading the projects on two or more of the following:
• Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.
• Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management
• Setup, configuration and maintenance of Storage and backup system