Service Navigator

at  LOFT Community Services

DATE: June 28th, 2024
LOCATION: Toronto, ON – SCOPE
COMPENSATION: $53,630 - $65,589 Annually Prorated
CONTRACT DURATION: 3 months – From September 5, 2024 to December 5, 2024
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Mental Health Service Navigator.

JOB SUMMARY

The SCOPE Mental Health Service Navigator is responsible for providing navigation support for primary care providers related to Mental Health as part of the SCOPE (Seamless Care Optimizing the Patient Experience). The SCOPE Mental Health Service Navigator, will be working within the recovery and guided self-help models of care, will support community based Primary Care Practitioners and work closely with consulting psychiatrists at Sunnybrook Health Sciences Centre and Family Navigation Project.
SCOPE Program is a virtual, interdisciplinary program connecting primary care providers (PCPs) in the community to real-time support when they need it most. SCOPE is comprised of 1 Mental Health and Addictions Navigator (LOFT)SCOPE is a partnership program between LOFT Community Service and Sunnybrook Hospital working to support the needs of primary care providers in North Toronto to meet the need of their patients, who are living with mental health and addictions. Through a single point of access, SCOPE quickly connects PCPs to local providers who can help with urgent consultations, diagnostic imaging, curated home and community care, mental health, and navigating other services available in acute care or in the community.

What You Will Do:

• Assists clients in the development and implementation of a care plan tailored to the client’s needs and issues designed to improve quality of life. Identify and refer to resources specific to those needs and issues;
• Act as a liaison and client advocate among those involved with the client’s care including family, other care-givers, medical and other multi-disciplinary providers;
• Provide supportive counselling or referral and linkages to health care, programs or service providers;
• Provide crisis management/intervention and assist in the development of crisis plans for clients;
• Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;
• Maintain strict confidentiality and follow all other required policies and procedures;
• Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization.
• Attend and actively participate in all required training;
• Liaise, collaborate and coordinate with other professionals, service providers and partners;
• Participates in partnership meetings as required
• Participates in weekly team meetings, individual supervision and regular agency administration meetings
• Takes responsibility for identifying areas for professional growth and training, in conjunction with the Manager or Director
• Participates in ad-hoc committees within the agency, providing input to improve the services provided by the agency
• Represents the Network at external workshops, inter-agency initiatives, staff training and other community-based activities
• Complete other duties, from time to time, as assigned by Program Director/Manager

THANKS FOR VISITING OUR CAREER PAGE. PLEASE REVIEW OUR OPEN POSITIONS AND APPLY TO THE POSITIONS THAT MATCH YOUR QUALIFICATIONS.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.
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• Assists clients in the development and implementation of a care plan tailored to the client’s needs and issues designed to improve quality of life. Identify and refer to resources specific to those needs and issues;
• Act as a liaison and client advocate among those involved with the client’s care including family, other care-givers, medical and other multi-disciplinary providers;
• Provide supportive counselling or referral and linkages to health care, programs or service providers;
• Provide crisis management/intervention and assist in the development of crisis plans for clients;
• Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;
• Maintain strict confidentiality and follow all other required policies and procedures;
• Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization.
• Attend and actively participate in all required training;
• Liaise, collaborate and coordinate with other professionals, service providers and partners;
• Participates in partnership meetings as required
• Participates in weekly team meetings, individual supervision and regular agency administration meetings
• Takes responsibility for identifying areas for professional growth and training, in conjunction with the Manager or Director
• Participates in ad-hoc committees within the agency, providing input to improve the services provided by the agency
• Represents the Network at external workshops, inter-agency initiatives, staff training and other community-based activities
• Complete other duties, from time to time, as assigned by Program Director/Manage