Service Offering Manager - Network Operation Center

at  Canadian National Railway

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

JOB SUMMARY

His / Her primary role is to manage the day-to-day operation of the Network Operations Center ( 7/24 ) and telecom environment in a stable, secure and cost-effective manner through strong working relationships with all product or service providers in accordance with agreed performance levels. He / She will plan, organize, and manage staff and overall infrastructure operations to ensure stable operation of CN IT infrastructure systems. He / She is responsible for all aspects of network administration (including Data Center Lan/Wan, Core, and Network services) and for developing, maintaining policies / procedures to ensure that project solutions are delivered within technical guidelines. He / She also maintains best practices for CN’s infrastructure.

EDUCATION

• College degree in a related field (Information Technology, Computer Science)

SKILLS/KNOWLEDGE

• Detailed knowledge of Data Centre and Core technologies
• Detailed knowledge in infrastructure component and configuration (such as network infrastructure, server infrastructure, data communications, and telecommunications systems) and electronic data transmission principles, LAN networks, routing fundamentals, DMZ design and troubleshooting techniques is essential
• Planning, controlling and scheduling operational and project resources
• Broad knowledge process improvement techniques and principles
• Working knowledge of ITIL processes and methodologies to deliver high quality support to meet customers’ needs
• Strong customer/client focus, with the ability to manage expectations appropriately; provide a superior customer/client experience and build long-term relationships
• Experience with Project management an asset
• Detail Oriented with Network Migration Skills and network management tools experience such Cisco Works
• Strong analytical and problem-solving skills to enable effective incident and problem resolution
• Proven ability to work under stress in emergencies, with the flexibility to handle multiple high-pressure situations simultaneously
• Strong leadership and team-oriented interpersonal skills, with the ability to interface effectively with a broad range of people and roles, including vendors and IT and business personnel

EXPERIENCE

• Minimum 5 years related experience

FOR INTERNAL CANDIDATES, NOTE THAT THE GRADE LEVEL OF THE POSITION WILL DEPEND ON THE EMPLOYEE’S EXPERIENCE.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email