Service Operations Analyst – IT Operations & Services

at  The Star Entertainment Group

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.
Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.
As our Service Operations Analyst reporting to the Service Operations Manager, you will ensure all IT business services and environments are monitored and available 24/7, allowing memorable customer experiences with technology that meets The Star’s guest service expectations.
This is a fantastic opportunity where you will provide guidance and support to other Service Operations Analysts and IT Management and ensure compliance with relevant statutory and regulatory requirements.

• Provide 24x7 enterprise monitoring across The Star Entertainment Group properties and key business systems, applications and services to ensure maximum up time. This includes using, maintaining and enhancing the available monitoring tools to proactively identify and action potential issues prior to them becoming incidents.
• Provide 24x7 support to both internal and external clients.
• Complete all system checks/duties and oversee the execution of all Operational Daily Tasks.
• Successfully perform planned/scheduled tasks that are part of change requests such as: monthly patching of servers, stopping/starting of services and troubleshooting.
• Provide first and second level support and guidance to resolve incidents at first contact. This includes, casino gaming systems, F&B systems, hotel systems, corporate systems, password resets, user account creation, general user support of business applications, hardware and peripheral hardware support.