Service Operations Analyst

at  Macquarie Group Limited

Help provide a superior approach to customer service and join our Technology team as an IT Tech Assist member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role you will play?
As a Tech Assist team member, you will provide support at a walk-up and remote based Service Desk function for technology-based queries and provide local hardware support for our various businesses. The walk-up Service Desk is an information point used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.
As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.

What you offer

• Technical knowledge on Microsoft 365, including but not limited to Office, 0365, Windows 10 Pro, Active Directory, Microsoft Server Platforms including SCCM and Apple IOS/Mac and Android
• Experience specifically in providing desktop support to end users utilising a computerised service management ticketing system
• Superior customer service skills and solid interpersonal, written, and oral communication skills
• Diligence to adhere to security and regulatory and compliance processes.

We love hearing from anyone inspired to build a better future with us, if you’re excited about the role or working at Macquarie we encourage you to apply.
About Technology
Technology enables every aspect of our business, for our people, our customers and our communities. Bring your unique perspective and join a global team who is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Benefits

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• Hybrid and flexible working arrangements
• One wellbeing leave day per year and up to five additional days leave based on length of service
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
• Paid volunteer leave and donation matching
• Range of benefits to support your physical, psychological and financial wellbeing
• Access to a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying

Please refer the Job description for details