SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Basic understanding of ITIL principles and interest in IT service management specialising on Cyber Services/Platforms .
• Strong analytical skills and attention to detail.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office, especially Power BI for data analysis.
• Eagerness to learn and contribute to team success.

WHO WE ARE

You may have already heard of Vodafone - We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.

TogetherWeCan #GroupResourcing #GroupTalentAcquisition #WeAreHiring #JoinOurTeam #LI-hybri

JOB PURPOSE

As a Cyber Service Operations/Delivery Analyst, who will support the Cyber Service Operations/Delivery Manager in managing the lifecycle of services from design through to implementation. This entry-level position will involve assisting in change management processes, service transition, demand management and maintaining service design integrity. You will contribute to reporting and analytics efforts to ensure optimal service delivery and continuous improvement of both delivery and operational activities.

KEY RESPONSIBILITIES:

• Support Service Design: Assist in the development and refinement of services to ensure alignment with business requirements and customer needs.
• Service Transition Support: Help manage and document the transition of services from development to operational status, ensuring smooth deployment and functionality.
• Change Management Assistance: Participate in the change management process, helping to ensure changes are implemented effectively and meet compliance standards.
• Support Operational Processes: Assist in the management and optimization of daily operational processes to ensure efficient and effective service delivery.
• Demand Management: Participate in the internal Demand management process to ensure all demands are processed & delivered as requested within acceptable timescales and expectations.
• Reporting and Analytics: Assist in the creation and maintenance of reports, helping to analyze service performance data to identify trends and areas for improvement.
• Stakeholder Communication: Support communication efforts with internal and external stakeholders to ensure clear understanding of service changes and updates.
• Continuous Improvement Initiatives: Contribute to projects aimed at improving service quality, efficiency, and cost-effectiveness.