Service Operations Intern
at Philips
Farnborough, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 09 Jul, 2024 | GBP 19000 Annual | 10 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Liaising with the various functions of the Service Support Centre to provide the best solution that balances the customer need against the business requirements.
- Managing and updating Install Base records.
- Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage.
- Ensuring customers are aware of the status of their call and the actions taking place.
- Managing the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.
- Working on specific commercial projects to support growth in the Service customer base
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Graduate
Proficient
1
Farnborough, United Kingdom
