Service Operations - Service Operations Analyst

at  Macquarie Group Limited

Help provide a superior approach to customer service and join our Technology team as an IT Tech Assist member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.
At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

As the Tech Assist member, you will provide support at a walk-up and remote based Service Desk function for technology-based queries and provide local hardware support for our various businesses. The walk-up Service Desk is an information point used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.
As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.