Service Reception Manager - Bodyshop (Abu Dhabi)
at Al Tayer Group
Abu Dhabi, أبو ظبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 03 Aug, 2024 | Not Specified | 05 May, 2024 | 3 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
QUALIFICATIONS & EXPERIENCE:
- Graduate in any discipline
- Diploma in Automotive/Mechanical Engineering is a plus
- 3-5 years experience in similar role within automotive industry
- Must be familiar with Bodyshop process
- Ability to deal with/work under pressure and tight deadlines.
- High attention to detail
- Ability to lead, develop and motivate teams.
- Computer literate – Knowledge of Autoline is an advantage
Responsibilities:
JOB PURPOSE:
To lead the Bodyshop Service Reception function for all brands/franchise owned by the company, develop and implement plans and programs to achieve service targets in terms of revenue, quality and effective customer service.
ROLES & RESPONSIBILITIES:
- Receive customers in a professional manner providing them with accurate and timely information on their service needs.
- Accurately inform Service Advisors of customer needs and record information accordingly.
- Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
- Organize and manage the shuttle service and accurately maintain the log of the service. Maintain logbooks for courtesy cars.
- Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors.
- Ensure service advisors follow the process in receiving/ delivering vehicles.
- Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
- Follow up on WIP, analyse delays and intimate the customer on reasons for delays in delivery.
- Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
- Effectively coordinate activities and information between the operators, service advisors and workshop to enable smooth workshop operations.
- Maintain cleanliness standards for the reception area, manage the workspace, ensure the service boards are regularly updated and adhere to the workshop processes.
- Liaison with parts department on delivery delays and provide administrative support to the service advisors and workshop team for follow up matters.
- Liaison with sales team to confirm details on service contracts, update the same in the system and process.
- Coordinate with Insurance companies and facilitate evaluation of accident repairs and estimation.
- Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles.
REQUIREMENT SUMMARY
Min:3.0Max:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Engineering
Proficient
1
Abu Dhabi, United Arab Emirates