Service Receptionist/Greeter

at  MercedesBenz Langley

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Mercedes-Benz Langley is currently looking to fill a position of a Service Receptionist/Greeter.
The primary function of the Service Receptionist is to administer to incoming walk in traffic & answering & properly directing inbound dealership calls through to the parts and service department.

• Greet customers upon their arrival at dealership.
• Answer all incoming calls promptly, and direct call to appropriate individual.
• Handle general inquiries from callers.
• Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold.
• Refer messages to correct party in a timely manner.
• Inform telephone company maintenance department of any switchboard malfunctions.
• Collect payment from customers and issue receipts for goods and services.
• Prepare invoices and record amounts received.
• Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager.
• Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand to float.
• Handle customer complaints with integrity and confidence and, if necessary, direct customers to Service Advisor or other appropriate individuals.
• Process invoices.
• Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages.
• Follow close out procedures and final balancing at end of shift
• Ensure work area is neat and clean and exhibit an informed, professional approach with all customers.
• Perform clerical duties such as arranging for couriers and proofreading, and assist other administrative departments as necessary.
• Attend all department meetings.
• Follow all company and manufacturer policies, directives and procedures.
• Perform any other duties as required.