Service Request Analyst (f/m/d)

at  Vestas

YOUR QUALIFICATIONS:

• You are driven by working in a structured way and feel comfortable following specific procedures and/or guideline
• You are comfortable doing repeated tasks as we operate a Service request entry point
• You have good communication skills
• You can operate in a small global team, where much communication and interaction are done online
• You speak and write English fluently
• Embrace safety and quality in all aspects of daily work
• Ability to evaluate numerical data and identify trends in a uniform way

• Initial screening and mature ECM (Engineering Change Management) requests
• Assess request ticket content validity/correctness
• Communication with the requestors as needed for clarification
• Collect needed data according to requirements from execution tracks to enable smooth screening and execution
• Prioritize critical requests
• Participate in a team effort to constantly maintain and optimize our entry point portal
• Participate in a team effort to constantly maintain and optimize our process serving the business and our direct internal interfaces
• Participate in a team effort to constantly avoid backlog creation in the entry portal