Service Sales Engineer

at  UniversalRobots

#WEAREUR AND WE CONTINUOUSLY REDEFINE AUTOMATION

At Universal Robots, part of Teradyne Inc., has a simple mission: Automation for Anyone. Anywhere.
Our vision is to create a world where people work with robots, not like robots. And with 75,000+ cobots already installed worldwide, we’re already making a difference. Working towards our vision gives us endless opportunities to learn, grow, innovate, and solve problems together as we bring our technology to companies of all sizes all over the world.
We are looking for a talented and motivated individual to be our Field Service & Sales Engineer Team, which is based in various regions of the world. You have to be based in Germany, and you can work from our office in Münich or from home. Together with the team you will be part of a global and regional organization helping our customers get most out of their investments via achieving high uptime performance on the Cobot/Robot based manufacturing cells.

Your key responsibilities are:

• Service Sales Engineer for Western Europe
• Effectively communicate with all end users, distributors, system integrators and colleagues within Universal Robots
• Responsible for allocated Service Sales budget, order booking and long term service contract execution on revenues. Collaborate with equipment sales processes to drive point of sales (POS) service offers and drive automation through Sales Force to achieve high attack rate.
• Train and coach Service Sales representatives, set targets and support the team delivering targets via collaboration with customers and our multiple distribution partners.
• Coordinates service delivery in the region with Field Service Engineers, Tech Support, remote Service team and factory repair centers
• Lead business reviews with customers and partners in the region, develop and implement service maintenance service agreement (MSA) custom framework with all our key channel partners collaborating with equipment sales team across the region.
• Implement sales strategy using strategic sales tools and processes.

WE ARE DRIVEN BY HONESTY AND ACT WITH INTEGRITY - #WHOAREUR

For you to have success in the position as a Service Sales Engineer at UR we imagine you have an associate degree or higher in a technical field or Engineering and you:

• Bring minimum 5 years experience in robotics or the industrial automation industry
• A strong automation background
• Preferrable 3 years of experience in Service Sales in the automation industry
• Precious field troubleshooting and repair experience (preferred)
• In-depth knowledge of commercial compliance and risk management

We are seeking a dynamic and engaged team member who thrives on customer interactions, whether in person, over the phone, or via email. Our ideal candidate will possess the following qualifications and attributes:

• You will need to systematically analyze problems and resolve them within defined procedures and best practices. Attention to detail and a hands-on approach are essential. Being outgoing, service-minded, and capable of engaging at various organizational levels and in different contexts is crucial.
• You should have a talent for sales and the ability to drive sales efforts. Being approachable and taking pride in delivering high standards of service and support to both customers and partners is important. You must be a self-starter who is resourceful and able to initiate work without specific instructions, demonstrating strong business acumen.
• Flexibility and professionalism are key, as is the ability to cope with ambiguity and thrive in a fast-paced environment.

• Service Sales Engineer for Western Europe
• Effectively communicate with all end users, distributors, system integrators and colleagues within Universal Robots
• Responsible for allocated Service Sales budget, order booking and long term service contract execution on revenues. Collaborate with equipment sales processes to drive point of sales (POS) service offers and drive automation through Sales Force to achieve high attack rate.
• Train and coach Service Sales representatives, set targets and support the team delivering targets via collaboration with customers and our multiple distribution partners.
• Coordinates service delivery in the region with Field Service Engineers, Tech Support, remote Service team and factory repair centers
• Lead business reviews with customers and partners in the region, develop and implement service maintenance service agreement (MSA) custom framework with all our key channel partners collaborating with equipment sales team across the region.
• Implement sales strategy using strategic sales tools and processes