Service Sales Specialist

at  BioTechne

Bio-Techne is committed to delivering excellent service across the business, and every employee has a part to play in enabling us to achieve this.
This position will hold responsibility for nurturing and supporting existing business throughout EMEA for the Bio-Techne Portfolio. In this position you will be expected to maintain an extremely high level of customer and market knowledge.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• An understanding of the Life Science Market
• Fluent in English. Second Language like French or German is a plus
• Demonstrable experience of working within a customer care/sales environment with a strong commercial focus.
• Experience of using own initiative and working in a target driven environment.
• Ability to track return on investment (ROI) and key performance indicators (KPI’s)
• Possess excellent IT skills; including experience of working with databases, Office Outlook, using Excel and Word are essential.

RESPONSIBILITIES:

• Work with our existing customers to support their continued purchase of instrument service contracts. Generate appropriate quotes and drives service sales through a positive and collaborative relationship
• Ensuring SFDC database is regularly updated, and all information logged accordingly.
• Identify and deploy expiring contract data
• Use a selection of channels to support and develop new/existing business opportunities, including live in bound enquiries via the website, outbound cold calls, in bound/out bound emails and social media.
• Work closely with Marketing, Technical and Account Managers to execute bespoke projects to drive revenue.
• Identifying business growth opportunities in collaboration with Account Management team
• generate Service repair quotes and work close with the customer and FSE until PO has been received