Service Solution Administrator with Italian

at  Michelin

Service Solution Administrator with Italian
Michelin is hiring!

This role is based in the Michelin Corporate Business Services in Bucharest, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Order to Cash, Personnel and Service Management.

What we’re looking for:

• Fluency in English and Italian (at least B2 level);
• Good Excel skills;
• Customer Service or Invoicing experience would be a plus;
• Problem solving skills and ability to deal with numbers;
• Team-worker attitude;
• Customer-oriented approach;
• Analytical thinking competencies;
• Solution focused.

The Service and Solution Administrator responsibilities:

Remote Support to Customers and Service Providers:

• Provide operational support to the customer or service provider through different channels (phone, chat, email, etc.);
• Assist the Customer /provider with any aspect of services operations question: problems, training, compliance, escalations, etc.;
• Perform the first triage (troubleshoot technical issues or inquiries) and steer the Customer /Provider to the right department/individual based on the facts shared by them;
• Update and enter information to keep the customer’s records up to date;
• Start and schedule a Service Order according to the scheduling process;
• Assist and helps on customers questions regarding the usage of monitoring equipment, tools, offers and/or operational procedures;
• Steer and manage the performance of your “client” portfolio and alert when there is deviation.

Scheduling:

• Organize deployment of enhancements to existing offers or new offers with the Customer /provider;
• Support the delivery or removal of equipment via multi-channel assistance (chat and e-mail, etc.), following the scheduling process;
• Track the Service Orders ensuring that the scheduling process is carried out with quality and efficiency;
• Confirm customer and vehicle data;
• Capture and record the service provided and customer data to keep the customer’s files up to date.

Billing Service:

• Provide help and answer questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership, among others.);
• Update and record the information/decision in the customer’s file.

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager