Service Specialist

at  Bass Pro Shops

SUMMARY:

Assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.

• Support a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
• Greet all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner
• Answering of service, warranty and parts questions over the phone and in person.
• Assist Receiving Dept. with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer
• Once printed, affix bar code labels to units received and update lot location in IDS.
• Maintain unit inventory status communication in IDS. Assist with physical inventories
• Print daily unit delivery schedule to prepare for upcoming orientations.
• Conduct final PDI and inspect detailing of all units scheduled to deliver. Report any issues with unit condition to Service Manager and provide VIN verification to the BA.
• Confirm correct rigging and accessory mounting instructions against the work order
• Prepare Owner’s Delivery Packet and delivery documents in advance of time for pick-up.
• Explain unit and accessory operation, break in and maintenance procedures to customer.
• Assist service customers with documentation of concerns on the TMBC Repair Order.
• Assist Service Manager with the creation of related IDS work order.
• Assist Service Manager with keeping customers informed of estimates for needed repairs and progress toward their completion.
• In the absence of the Service Manager, assist Marine GSM and senior management with the scheduling of work to be performed in the department.
• Remain up to date on product warranty policies and procedures.
• Assist with warranty repair authorization and related IDS work order creation.
• Assist with the receiving and sale of parts within the IDS dealer management system.
• Assist with accepting parts and work order payments, compiling daily batch report and till reconciliation.
• Assist Management and BA to ensure no unit is released until payment is received in full.
• Maintain a clean and professional work area.
• Follow all Company Policies and Procedures.
• Perform other duties, assignments and responsibilities as needed.
  Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
  Accommodations are available upon request during the assessment and selection process.