Service Specialist
at Bass Pro Shops
Vaughan, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Jul, 2024 | Not Specified | 19 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SUMMARY:
Assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.
Responsibilities:
- Support a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
- Greet all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner
- Answering of service, warranty and parts questions over the phone and in person.
- Assist Receiving Dept. with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer
- Once printed, affix bar code labels to units received and update lot location in IDS.
- Maintain unit inventory status communication in IDS. Assist with physical inventories
- Print daily unit delivery schedule to prepare for upcoming orientations.
- Conduct final PDI and inspect detailing of all units scheduled to deliver. Report any issues with unit condition to Service Manager and provide VIN verification to the BA.
- Confirm correct rigging and accessory mounting instructions against the work order
- Prepare Owner’s Delivery Packet and delivery documents in advance of time for pick-up.
- Explain unit and accessory operation, break in and maintenance procedures to customer.
- Assist service customers with documentation of concerns on the TMBC Repair Order.
- Assist Service Manager with the creation of related IDS work order.
- Assist Service Manager with keeping customers informed of estimates for needed repairs and progress toward their completion.
- In the absence of the Service Manager, assist Marine GSM and senior management with the scheduling of work to be performed in the department.
- Remain up to date on product warranty policies and procedures.
- Assist with warranty repair authorization and related IDS work order creation.
- Assist with the receiving and sale of parts within the IDS dealer management system.
- Assist with accepting parts and work order payments, compiling daily batch report and till reconciliation.
- Assist Management and BA to ensure no unit is released until payment is received in full.
- Maintain a clean and professional work area.
- Follow all Company Policies and Procedures.
- Perform other duties, assignments and responsibilities as needed.
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
BA
Management
Proficient
1
Vaughan, ON, Canada