Service Supervisor - Thermal, QLD

at  Vertiv Group Corp

WHO WE ARE:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

JOB SUMMARY:

Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the Thermal Customer Engineers to meet their deliverables.

JOB QUALIFICATIONS:

• Mechanical Trade Certificate (state dependent)
• Restricted Electrical License
• Refrigerant Handling License
• Supervisory/management qualification
• Interpersonal and relationship management skills
• Communication skills and commercial acumen
• Proficiency in Microsoft Office applications
• Proven track record within the critical cooling industry managing a field service team

• Provide quotes for small works, T&M, installations and start-ups.
• Collate paperwork, verify status and deliver all warranty returns to admin staff for processing.
• Support field personnel in the execution of their administrative task
• Prepare and provide reports as requested by management.
• Ensure timesheets are entered in the system correctly.
• Ensure leave applications are in order and support documentation are attached, if necessary, e.g. medical certificate
• Coordinate and schedule the general duties of thermal Customer Engineers and subcontractors.
• Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation.
• Respond to customer requests for minor quotation or service advice within a timely manner.
• Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
• Assist Customer Engineers with complex technical problems.
• Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
• Carry out Customer Engineer audits as required by company policy.
• Take all necessary steps to ensure OH&S requirements are adhered to.
• Ensure adequate PPE is provided.Report all incident / injury on time.