Service Support Manager

at  Imperial College Healthcare NHS Trust

An exciting opportunity has arisen for an experienced Administration Manager to join the Patient Service Centre (PSC) located at Charing Cross Hospital.
The PSC is a fast paced department combining the switchboard, outpatient booking, diagnostic booking and inpatient / daycase booking services, providing a single point of access for patients and referrers into Imperial College NHS Healthcare Trust.
We are open 8am - 8pm Monday – Friday.
We are looking for a dynamic and enthusiastic individual to support the delivery of excellent patient care across our outpatient contact centre and appointment booking process. This role requires an individual who can multi task, work in a busy department and be able to lead by example in demanding and challenging situations.
The successful candidate will have a good understanding of waiting list processes, the monitoring required for this and the ability to support the achievement of all operational targets including 18 week referral to treatment and national cancer waiting time standards.
Applicants will be proficient in Word, Excel and patient management software systems.
Applicants should have previous experience of supervising a team and the ability to deal with HR issues in line with the Trust’s policies and procedures.
To manage the people, processes and performance of the Outpatient Access Team. The post holder will manage the planning and prioritisation of the work associated with their team and organise all activities in order to achieve a cost effective, productive, high quality service. The Service Support Manager will provide cross site support to enable co-operation within and amongst teams.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert

Please refer the Job description for details