Service Support Manager Nothern Territory

at  MSS Security

About the Company
As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at
www.msssecurity.com.au
Culture

Our employees enjoy working with MSS because we:

• Have a high people and culture focus;
• Offer extensive development and progression opportunities;
• Provide stability and certainty in a role;
• Work collaboratively together and are high achievement focused;
• And because we know how to have fun whilst getting the job done.

This role is the management representative for MSS Security within their state or region of responsibility; outside of business hours. The role undertakes scheduled and unscheduled site visits to conduct audits of Security Officers in the field in relation to licensing, presentation, service delivery, site knowledge and site operating procedures. The Service Support Manager will provide leadership and direction to field staff to ensure continuous quality service delivery to customers in the most cost effective and efficient way.

• $85,000 base + Superannuation + 4 weeks Annual Leave
• Join an Employer of Choice working within a support team environment
• Reward and Recognition Program

About the Company
As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at
www.msssecurity.com.au

Our employees enjoy working with MSS because we:

• Have a high people and culture focus
• Offer extensive development and progression opportunities
• Provide stability and certainty in a role
• Work collaboratively together and are high achievement focused
• Because we know how to have fun whilst getting the job done

About the role
This role is the management representative for MSS Security within their state or region of responsibility; outside of business hours. The role undertakes scheduled and unscheduled site visits to conduct audits of Security Officers in the field in relation to licensing, presentation, service delivery, site knowledge and site operating procedures. The Service Support Manager will provide leadership and direction to field staff to ensure continuous quality service delivery to customers in the most cost effective and efficient way.

Duties include but are not limited to:

• Ensuring that all security officers are compliant with the requirement of MSS Security and the Customer SLA
• Liaising with MSS Management and the Client to conduct investigations of incidents, injuries or any other events at site
• Assisting Management with resolving issues on site
• Assisting Business and Operations Managers with conducting disciplinary action for minor breaches (e.g. not wearing correct MSS uniform)
• Ensuring all personnel fully conform to company policy including MSS Security Employee Standing instructions, Site Standing Orders and other instructions

Skills & experience

• Call centre, radio control room related experience
• Experience as a Supervisor, or extensive experience in a team leader / people management role
• Experience as a Security Officer
• Data entry, computer skills including a high level of proficiency with the MS Word suite of packages
• General understanding of HSE and Quality Assurance processes
• Ability to interpret and apply industrial awards and agreements
• Certificate II in Security Operations
• Valid Security Licence

How to apply
MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and are currently developing our first Innovate Reconciliation Action Plan. Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.
To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
How to apply
MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.
Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.
To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you

This role is the management representative for MSS Security within their state or region of responsibility; outside of business hours. The role undertakes scheduled and unscheduled site visits to conduct audits of Security Officers in the field in relation to licensing, presentation, service delivery, site knowledge and site operating procedures. The Service Support Manager will provide leadership and direction to field staff to ensure continuous quality service delivery to customers in the most cost effective and efficient way.

• $85,000 base + Superannuation + 4 weeks Annual Leave
• Join an Employer of Choice working within a support team environment
• Reward and Recognition Progra

Duties include but are not limited to:

• Ensuring that all security officers are compliant with the requirement of MSS Security and the Customer SLA
• Liaising with MSS Management and the Client to conduct investigations of incidents, injuries or any other events at site
• Assisting Management with resolving issues on site
• Assisting Business and Operations Managers with conducting disciplinary action for minor breaches (e.g. not wearing correct MSS uniform)
• Ensuring all personnel fully conform to company policy including MSS Security Employee Standing instructions, Site Standing Orders and other instruction