Service Tech I - Greensboro, NC

at  Duke Energy

More than a career - a chance to make a difference in people’s lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

• Perform work assignments on customer’s premises; Interact with customers in a professional, respectful and courteous manner to promote good customer relations; answer customer-related inquiries regarding established Company policies and procedures and provide explanation of work performed
• Utilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required information
• Utilize tools such as maps and GPS to locate work assignments; Drive a company vehicle; Fleet assignments vary by location and generally include requirement to obtain a Commercial Driver’s License (CDL) medical card within 6 months of entering the position. Maintain the CDL medical card on a consistent basis thereafter.
• Identify, obtain and deliver materials needed for work assignments
• Inspect and protect (paint) above ground appurtenances for atmospheric corrosion
• Read meters
• Install and program encoder receiver transmitters (ERTs)
• Hang door tags
• Work tenant changes, including soft close
• Turn off and/or remove meter due to non-payment from customer (DNP)
• Identify unauthorized use of gas and remove meter as required
• Install residential and small commercial meters (up to Group III)
• Complete turn on of customer meter, including dial test, lighting pilots and testing appliances/ equipment including but not limited to appliances in crawl spaces and attics
• Act as a first responder on emergency orders
• Repair cut service lines consisting of 3/4” and 5/8” plastic pipe
• Complete 3rd party damage investigations to include proper documentation
• Investigation of carbon monoxide, gas leak complaints; grade leaks
• Check for odorant using sniff test
• Investigate high bill complaints
• Provide and perform non-jurisdictional services
• Perform and complete estimates
• Perform disconnect and reconnects of appliances
• Install, troubleshoot and repair appliances and piping
• Perform Home Warranty repairs
• Other duties as assigne