Service Technician

at  Alimak Group

PROFILE & ATTRIBUTES:

• Dynamic self starter who can work both independently and as part of a team
• Happy to work at heights and to travel throughout the Middle East and Africa as and when required.
• Flexible attitude to working hours to allow the team to meet it’s customer commitment targets
• Analytical by nature, robush and fact-based in decision making

COMPETENCIES & QUALIFICATIONS:

• Experience of working in an engineering or construction field
• Excellent communication skills
• Good English spoken and written skills
• Basic IT skills with Word and Excel
• Demonstrate technical learning
• Working on 3 phase machines including fault finding / troubleshooting
• Working on installation and maintenance of large machinery
• Knowledge of the Alimak Group Industrial or Construction products
• 5-10 Years Experience · Proven success in technical skills within construction, industrial, access and/or capital equipment is essential
• Maintenance qualification
• Mechanical and electrical qualifications with proven track record of knowledge

Take ownership & overall responsibility for developing the performance at nominated sites, specifically those with high levels of unreliability or poor customer experiences.

• Fully complete all required documentation, accurately, legibly and timely, including but not limited to service vouchers, timesheets, reports of Thorough Examination, visit reports, surveys and holiday requests.
• As a member of a customer-focussed company, be responsive to customer requirements if requested to work additional hours, both weekday and weekend, and to stay away from home.
• Develop and maintain excellent communications and relations with all key stakeholders (customers, Group employees, suppliers etc.) to support growth of the After-Sales Business Area, and Alimak Group, operating in line with Alimak Group values

JOB PURPOSE:

This is a fast-paced role in which you will be given autonomy to deliver an outstanding service to our customers.Your role will be part of our established team within the Middle East and Africa Industrial and Construction Divisions and will report directly to our Area Sales Manager.
The role requires an inclusive team player, to challenge the limits, move fast and deliver by solving technical problems, sometimes in a pressured environment and to take ownership by being self motivated to nurture the existing business and help grow the future potential business.

KEY TASKS:

Carry out maintenance, fault-find, repair, installation, Thorough Examinations, test & inspections, commissioning, familiarisation, surveys and technical support tasks on all Group products across Alimak Group territory in accordance with customer requirements, both external and internal.
Provide a higher-level of troubleshooting and repair, including preventative actions, than expected of a Service & Installation Engineer, covering all types of faults, mechanical and electrical.

Take ownership & overall responsibility for developing the performance at nominated sites, specifically those with high levels of unreliability or poor customer experiences.

• Fully complete all required documentation, accurately, legibly and timely, including but not limited to service vouchers, timesheets, reports of Thorough Examination, visit reports, surveys and holiday requests.
• As a member of a customer-focussed company, be responsive to customer requirements if requested to work additional hours, both weekday and weekend, and to stay away from home.
• Develop and maintain excellent communications and relations with all key stakeholders (customers, Group employees, suppliers etc.) to support growth of the After-Sales Business Area, and Alimak Group, operating in line with Alimak Group values.