Service Technician

at  Demant

ABOUT DEMANT

Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s health and hearing. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
The Demant Group operates in a global market with companies in more than 30 countries, employs approx. 17,500 people globally. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.

MAIN DUTIES AND RESPONSIBILITIES:

• Service Technician is responsible for repairing custom and stand (off the shelf) hearing instrument and accessories.
• Performing service activities on products received from the customers including diagnosis, programming, cleaning and repairing devices, creating service quotes for out-of-warranty repairs, generating and or updating records of performed activities in service documentation and in ERP system.
• Supporting Operations employees in processing service orders incl. mail opening, order entry, log-out of the system, preparing shipments.

TO BE CONSIDERED FOR THIS ROLE YOU WILL NEED TO POSSESS THE FOLLOWING:

• General understanding of electronic diagrams, technical data sheets and work instructions.
• Good understanding of hearing aids and related accessories technology and standards (desired).
• Previous experience in Operations (production or service) or Hearing Care retail (desired)
• Strong dexterity (hands-on) skills.
• Strong soldering skills.