Service Technician

at  Diversey Inc

Who we are
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2023 US Best Managed Company, recognized three years in a row. For more information about Solenis, please visit
www.solenis.com
.
What we’re seeking
We are currently seeking a Service Technician to join the team in our Institutional business and based in the Greater Toronto-Hamilton Area. This position provides detailed and professional technical assistance and support to the Business Group and aids in any technology development projects related to chemical handling/sales/dilution/safety. This position is accountable for all aspects of the Business Group equipment and equipment-related issues. The Service Technician will be responsible for the installation, repair and preventative maintenance of chemical feed equipment, commercial dish machines and related ware wash dosing equipment for assigned geographic regions.

What you’ll do

• Execute professional installation and maintenance to chemical feeder equipment, fleet of dish machines, glasswashers, and boosters to end-user customers. Manages installation projects and service calls to ensure timely installation/service and on budget execution.
• Partner with the Sales hierarchy/Territory Managers, to implement chemical handling systems for new and existing accounts and provide training and technical assistance in a professional demeanor.
• Provide telephone, written and on-site technical support as required by the District and Territory Manager.
• Communicate with Sales, Marketing and Business Units to have required equipment when needed.
• Maintain vehicle truck stock, including parts and safety equipment.
• Stay current on product and technological developments.
• Act as customer liaison with equipment department and field teams.
• Communicate and document each field service call with the Customer and Territory Manager using CMX/Yeureka business Tool.
• Interact daily with Territory Managers, District Managers and Customer Maintenance, to educate on installations and ongoing maintenance tips along with preventative maintenance program.

What qualifications we require

• 1+ years’ experience in a warehouse/re-manufacturing environment working or engineering and/or technical equipment resolution issues.
• Must have valid Driver’s License in good standing.
• Ability to travel and spend approximately 90% of time accompanying Sales Representatives and/or Customers. Additional field time and travel may be required. Require occasional overnight travel in assigned Provinces. Valid Passport a benefit.
• Ability to work on-call evenings and weekends rotation.
• Intermediate computer skills in: Microsoft Word, Excel.
• Data and situational analysis capabilities with strong problem-solving skills.
• Strong experience in electrical, plumbing, chemical and mechanical applications.
• Working knowledge of feeders, warewashing equipment and dispensing systems in the Specialty Chemicals field.
• Ability to manage multiple projects and ensure timelines of delivery.
• Self-motivated to coordinate daily activities with Territory Managers, Equipment and Customer.
• Strong communications skills.
• Exceptional interpersonal skills and the ability to regularly interact with Territory Managers as well as Line Staff at customer accounts.
• Excellent problem-solving abilities to evaluate and assess situations and determine most viable option for the Customer, Territory Managers.

What qualifications we prefer

• Post-secondary degree in Engineering or Electrical/Plumbing.
• BPCS experience is a definite asset.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

• Execute professional installation and maintenance to chemical feeder equipment, fleet of dish machines, glasswashers, and boosters to end-user customers. Manages installation projects and service calls to ensure timely installation/service and on budget execution.
• Partner with the Sales hierarchy/Territory Managers, to implement chemical handling systems for new and existing accounts and provide training and technical assistance in a professional demeanor.
• Provide telephone, written and on-site technical support as required by the District and Territory Manager.
• Communicate with Sales, Marketing and Business Units to have required equipment when needed.
• Maintain vehicle truck stock, including parts and safety equipment.
• Stay current on product and technological developments.
• Act as customer liaison with equipment department and field teams.
• Communicate and document each field service call with the Customer and Territory Manager using CMX/Yeureka business Tool.
• Interact daily with Territory Managers, District Managers and Customer Maintenance, to educate on installations and ongoing maintenance tips along with preventative maintenance program