Service Technician

at  Patterson

PATTERSON ISN’T JUST A PLACE TO WORK, IT’S A PARTNER THAT CARES ABOUT YOUR SUCCESS.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Who are we looking for as a Service Technician? Patterson Dental Ottawa is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair. As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center.

JOB QUALIFICATIONS:

• Electronics diploma required.
• Valid driver’s license and in order required.
• Basic computer skills required.
• Excellent organizational and problem-solving skills.
• Motivated team player.
• Strong customer service skills.
• 2 to 3 years of experience in repair field in a dental/medical environment.
• Carpentry/plumbing/heating/electricity/electronics related experience required.
• Excellent communication skills, both written and verbal in English.
• Proficiency in spoken French is an asset.
• Knowledge of the dental industry is an asset.

• Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
• Determines parts, supplies or tools needed to complete service requests.
• Relays any special problems to Service Coordinator following each call.
• Ensures that standard response times committed to the Service Coordinator are met.
• Work with Sales Representatives’ to present Maintenance Agreements to customers.
• Follow repair and manufacturer schedules for customers on Service Agreements.
• Loads, delivers, installs, specs and trains customers on the use and basic maintenance of equipment sold.
• Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
• Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.
• Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.
• Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
• Returns defective modules assemblies or parts to the local office and labels items.
• Maintains and restocks parts trucks.
• Performs other duties as assigned.