Service Technician

at  Pella Windows Doors

SUMMARY

This field position will be dispatched to diagnose and repair Pella Window and Door products in existing homes and on new construction job sites. The successful candidate will have a strong mechanical aptitude, excellent problem solving skills, a passion for customer service, and previous experience in residential construction, remodeling, or home repair.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelors Degree Preferred; one year related experience and/or training; or the equivalent combination of education and experience.

LANGUAGE SKILLS

Excellent verbal and communication skills, the ability to effectively communicate with customers that may be confrontational, diplomacy in working with both internal and external constituencies.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, size conversions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of algebra and geometry.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds or greater. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Diagnose and service performance/warranty issues with windows and doors
• Stock products and parts for successful completion of service events
• Provide status updates to customers, sales personnel, and management
• Interface with the customer to set expectations and overcome obstacles
• Approach every situation with a commitment to customer satisfaction and a service ethic that demonstrates that we will never abandon our Pella customers