Service Technician at Pella Windows & Doors

Glenwood Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

40.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Diagnose, Repair, Customer Service, Mechanical Skills, Quality Workmanship, Problem-Solving, Reading Technical Instructions, Basic Math, Computer Skills, Using Tablet For Documentation

Industry

Wholesale Building Materials

Description

SERVICE TECHNICIAN Location: Glenwood Springs, Colorado Pay Range: $30–$40 per hour (depending on experience) Schedule: Monday through Friday, 7:00 a.m. to 4:00 p.m. POSITION OVERVIEW Pella of Denver and Northern Colorado is hiring a Service Technician to diagnose and repair Pella windows and doors in the field. This role works directly with homeowners, builders, and internal teams to resolve product performance and warranty issues. The ideal candidate has experience installing or servicing windows and doors, strong mechanical skills, and a commitment to quality workmanship and customer service. KEY RESPONSIBILITIES Service and Repairs * Diagnose and repair Pella windows and doors in residential homes and new construction sites * Address product performance and warranty issues * Perform adjustments, repairs, and replacements as needed Preparation and Organization * Maintain service vehicle inventory of parts and materials * Prepare for scheduled service calls to ensure efficient work in the field Customer Communication * Provide updates to homeowners, sales teams, and management regarding service status * Answer customer questions and address concerns professionally Quality and Workmanship * Ensure all repairs meet Pella quality standards * Maintain a clean and professional work environment at job sites QUALIFICATIONS Experience * Required: Minimum 1 year of experience installing or servicing windows and doors * Experience in residential construction, remodeling, or home repair is preferred * Strong mechanical aptitude and familiarity with construction tools and terminology Skills * Ability to read and interpret technical instructions * Basic math skills including measurements and calculations * Strong problem-solving ability in the field Technology * Basic computer skills including Microsoft Word and Excel * Ability to use an iPad or tablet to complete service reports and job documentation. * Ability to learn company systems used for service documentation Important * Applicants should have direct experience working with windows and doors. Candidates without this experience may not be considered for this role. REQUIREMENTS * Valid driver’s license with a driving record that meets company insurance requirements * Ability to safely operate a company service vehicle * Must pass a pre-employment drug test * Ability to lift up to 100 pounds * Ability to climb ladders and work at heights TOOLS AND EQUIPMENT * Company service vehicle provided for work use * Tools and materials needed for service work are provided by the company PHYSICAL REQUIREMENTS This is a field-based role requiring standing, walking, climbing ladders, lifting materials up to 100 pounds, and performing hands-on repair work in residential and construction environments. Team lifting or mechanical assistance may be used when appropriate. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position. Benefits * Medical, dental, and vision coverage * Nice Healthcare virtual and in-home care * 401(k) with company match * Tuition reimbursement * Employee Assistance Program * Company training and development opportunities EQUAL OPPORTUNITY EMPLOYER Pella Windows & Doors is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications consistent with applicable laws.

Responsibilities

The Service Technician will diagnose and repair Pella windows and doors in the field, addressing product performance and warranty issues while interacting directly with homeowners and builders. Key duties include performing necessary adjustments, repairs, and replacements, maintaining service vehicle inventory, and ensuring all work meets company quality standards.