Service Training Manager

at  Steris

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

• Establish a long-term vision and short-term operational direction for the Service training function in APAC.
• Innovate and employ advanced curriculum development and training methodologies for STERIS programs.
• Collaborate with Infection Prevention Technology (IPT) and Surgical Business Unit to develop technical training programs.
• Work with North America and EMEA Service experts to deliver appropriate Service Process training.
• Write training modules that are simple and suitable for Asia Pacific install base, considering multi-language and team diversity.
• Be the “Train the Trainer” lead for Asia Pacific. Lead the Field-Based Regional training program and monitor trainer performance.
• Create a technical knowledge competency matrix for Dealers and Service employees.
• Establish second-level Tech support for the ASIA Region (1st level being the STERIS regional entities and STERIS Regional service managers) and be the interface with the BU.
• Manage the Service Training Department and track program development costs.
• Develop annual training schedules and technical programs for different product lines.
• Analyze and meet technical training needs for Healthcare service teams in Asia Pacific.
• Certify technicians & maintain training records in line with audit and regulatory standards.
• Maintain the Regional Training Center in Malaysia and ensure up-to-date training operations.
• Identify alternate delivery methods and provide career paths for supervised employees.
• Communicate the role of the Service Training Department across STERIS divisions.