Service Transition Engineer

at  Leidos

Description
The National Solutions Group at Leidos is seeking an experienced ITIL Framework focused IT professional to serve as a Senior Service Transition Engineer and Change Manager. The successful candidate will be responsible for supporting best-in-class Tier 2 Service Transition operations in a purpose-built enterprise environment throughout the operational lifecycle of customer directed mission applications. Will take charge of change management initiatives using a structured methodology to guide them through implementation, collaborating with other key stakeholders. Qualified applicants must be creative problem solvers able to perform expertly under dynamic conditions and evolving priorities, facilitating complex service transitions with minimal negative operational impact. The candidate will be required to work collaboratively and constructively as both an individual and as part of a team with internal and external program entities, including Tier 1, Tier 3 and on-site customer representatives. Though this is an 8x5 position, applicants must be available to provide out-of-band support as required.

BASIC QUALIFICATIONS

• U.S. citizen with an active TS/SCI with a polygraph required
• Bachelor’s Degree and 8-12 years of applicable experience, relevant experience will be considered in lieu of a degree on a case-by-case basis.
• Experience with ITIL Framework supporting service transition for Mission Critical Systems
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Ability to communicate effectively with internal team members, customers, and external stake holders across multiple technical areas

PREFERRED QUALIFICATIONS

• Current DoD 8570.01m IAT-II or higher certification (e.g. Security+ CE)
• ITIL v3 Foundation or higher Certification
• Mission-specific technical knowledge and operations experience
• Expert knowledge of and ability to apply advanced technical principles, theories, and concepts in support of the ITIL Framework Service Transition process
• Proven experience with one or more of the following procedural disciplines in an enterprise environment:

• Coordinate, facilitate, and verify Tier 2 software support and mission application service
• Facilitate the Enterprise software and system configuration management, change management and Request for Change (RFC) processes
• Ensure mission and baseline stability throughout service transition activities
• Employ ingenuity and creativity to develop and implement new solutions to complex technical issues and problems in order to achieve functional objectives.
• Ensure completion and accuracy of maintenance and operations documentation
• Create and manage projects to ensure successful service transition within budget
• Document change management processes, conduct impact analyses, organize change management strategies and act as chair of change advisory board meetings
• Ensures mission and baseline protection during service transition activities
• Provide training in service transition and project management to team members as required