Servicemanager (m/w/d) Premiumkundenservice Post & Paket

at  Deutsche Post DHL

Vacancy: SERVICE MANAGER (M/F/X) PREMIUM CUSTOMER SERVICE PARCEL
Contract: full-time or part-time, permanent
Place of work: flexible location within Germany
Focus: Business customers in the Asian region

WHO WE ARE

DHL Group is the world’s leading mail and logistics service provider. As one of the world’s largest employers in over 220 countries and territories, we see the world through different eyes. With our network focused on service, quality and sustainability, we connect people around the world and improve their quality of life. This applies not only to our customers, but also to each and every member of our team.
We inspire our customers with passion and professionalism! Friendly, fast and competent, we make our customers’ lives easier with outstanding service. We know our customers, our solutions are geared to their individual needs and requirements. We are constantly developing ourselves and our services in order to successfully accompany our customers even when the challenges of the markets change. In this way, we increase the satisfaction and loyalty of our customers and contribute to the economic success of DHL Group.

EXPERIENCE, SKILLS & TALENTS WE ARE LOOKING FOR:

• Completed studies or commercial training in combination with relevant professional experience in customer service
• You are fluent in Mandarin and English, both spoken and written. Knowledge of German would be desirable
• You have strong communication skills, a customer-oriented mindset, and are always motivated to find good solutions together
• You demonstrate a responsible and independent work approach and value accuracy and precision
  Contact
  If you have any questions, please contact Milva Stoffers at +49 173 3246572.
  We are looking forward to your application.

• First point of contact and problem solver for all logistical and service-related matters of our top customers from Asia, including the DHL production (logistics centers, delivery, etc.) and sales
• You ensure that customer requirements and customer loyalty measures are implemented to the best possible extent as an internal and external interface
• Responsible for providing the customer with timely, high-quality, conclusive responses to their inquiries
• Monitoring relevant transit time metrics and independently identifying and implementing suitable optimization measures in coordination with all relevant partners