ServiceNow Admin - Solution Specialist

at  Deloitte

SERVICENOW ADMINISTRATOR - USDC SOLUTION SPECIALIST

Are you an experienced, passionate pioneer in technology? A system’s professional who wants to work in a collaborative environment. As an experienced Service Administrator Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …

REQUIREMENTS:

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel.
• Bachelor’s degree, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 3+ years experience with proven experience as a ServiceNow Administrator, managing and configuring the ServiceNow platform.
• Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel.
• Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Atlanta, GA; Charlotte, NC; Dallas, TX; Gilbert, AZ; Houston, TX; Lake Mary, FL; Mechanicsburg, PA; Philadelphia, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations
• 2+ years experience with strong knowledge of ServiceNow modules, including incident management, problem management, and change management.
• Proficiency in JavaScript, Angular, and web technologies for customization and enhancement purposes.
• Experience with integrating ServiceNow with external systems using REST API, SOAP API, and other methods.
• Familiarity with the Configuration Management Database (CMDB) and data management best practices.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex issues.
• Effective communication and collaboration skills to work with stakeholders and cross-functional teams
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

RESPONSIBILITIES:

• Administer and configure the ServiceNow platform to meet business requirements.
• Perform regular maintenance activities, including system upgrades, patching, and performance tuning.
• Manage user access, roles, and permissions within the ServiceNow environment.
• Implement and maintain IT service management processes, including incident management, problem management, and change management.
• Collaborate with stakeholders to gather requirements and translate them into ServiceNow configurations.
• Develop and customize ServiceNow modules using JavaScript, Angular, and other web technologies.
• Integrate ServiceNow with external systems through REST API, SOAP API, and other integration methods.
• Ensure data integrity and accuracy within the Configuration Management Database (CMDB).
• Provide support and troubleshooting for ServiceNow-related issues and incidents.
• Stay up-to-date with the latest ServiceNow features and enhancements, recommending and implementing improvements to optimize platform usage.