ServiceNow CMDB ITSM Process Owner - Deloitte Global Technology

at  Deloitte

Job Type: Permanent
Work Model: Remote
Reference code: 126364
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John’s, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

In this role, you bring the following skills:

• Minimum five (5) years of experience in an enterprise grade ITSM platform
• Minimum one (1) year of Architecture and/or Design experience in ServiceNow Configuration Management Database (CMDB) and/or IT Operations Management (ITOM) spaces.
• Minimum three (3) years of experience in supervisory or people management functions
• Executive presence and excellent communication & presentation skills
• Ability to distill complex technical concepts into easily understood presentations and materials
• Solid experience with data governance, automation and their application to complex hybrid cloud and on premise
• Familiarity with concepts across IT including global infrastructure, events, network topology, configuration management and securing IT environments
• Proven ability to lead teams and manage in a matrix style leadership environment
• Proven ability to influence at all levels, with a strong focus on business outcomes and metrics
• Emotional intelligence and ability to influence without authority
• Ownership culture, positive attitude, and high tolerance for ambiguity

Preferred Skills:

• Good understanding of IT Security standards, policies and compliance frameworks
• Experience with financial planning and developing compelling business cases
• Prior experience in professional services environment or similar
• Prior ServiceNow Product Management experience including shaping strategy
• Demonstrated ability in solution or enterprise architecture
• ServiceNow Certified System Administrator or ServiceNow CIS is an asset

OUR PURPOSE

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Be encouraged to deepen your technical skills…whatever those may be.
• Build your leadership skills at Deloitte University.

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This role works closely with senior leadership and groups across the Deloitte Technology landscape to create strategic roadmaps, and will participate in leadership of related implementation and/or operational efforts of the same. Responsibilities may include:

• Regularly engage stakeholders across Deloitte Technology and member firms to ensure high satisfaction and gather input to help the team build the design of our Service Asset & Configuration Management and IT Operations focus areas.
• You will have the opportunity to partner across the Deloitte member firm network to help Deloitte Technology teams achieve their goals and be given the chance to interact with many levels in our organization building on your communication and negotiation skillsets.
• Ensure appropriate governance, well written service documentation, and effective socialization across the team’s focus areas
• Jointly lead established committees in setting global standards, policies and compliance objectives tied in to our firm’s broader objectives.
• Lead initiatives at the direction of IT Service Management leadership.
• You’ll use or develop new skills in many leading edge areas including some of the latest ServiceNow technologies such as the ServiceNow Common Data Services Model (CSDM), Event Management, Cloud Discovery, Service Mapping and Data Certification amongst others.
• Oversee a diverse team from varied time zones that will give you the chance to use your people management skillsets.
• Work with multiple teams to foster and champion a process and outcome based approach to Configuration Management & data driven decision making to enable our technology owners to manage their products & services effectively and efficiently

In this role, you bring the following skills:

• Minimum five (5) years of experience in an enterprise grade ITSM platform
• Minimum one (1) year of Architecture and/or Design experience in ServiceNow Configuration Management Database (CMDB) and/or IT Operations Management (ITOM) spaces.
• Minimum three (3) years of experience in supervisory or people management functions
• Executive presence and excellent communication & presentation skills
• Ability to distill complex technical concepts into easily understood presentations and materials
• Solid experience with data governance, automation and their application to complex hybrid cloud and on premise
• Familiarity with concepts across IT including global infrastructure, events, network topology, configuration management and securing IT environments
• Proven ability to lead teams and manage in a matrix style leadership environment
• Proven ability to influence at all levels, with a strong focus on business outcomes and metrics
• Emotional intelligence and ability to influence without authority
• Ownership culture, positive attitude, and high tolerance for ambiguit