ServiceNow Developer

at  Advania UK

ABOUT US:

We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft’s leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
ServiceNow is our key operational platform, fundamental to the delivery of all of our Managed Services across the Group. Our platform has approximately 1000 fulfiller users supporting 40,000 Client end users through 15 Portals and is continually evolving through the adoption of increased ITSM and CSM (TPSM) functionality. Our busy and growing internal ServiceNow team work with both internal stakeholders and Clients, and are central to the continuing success of our organisation

POSITION OVERVIEW:

A ServiceNow Developer plays a crucial role in managing an organization’s ServiceNow platform, which automates IT service management processes. Their responsibilities include designing, configuring, developing, troubleshooting, and implementing both baseline and custom applications to enhance the platform. This senior role will work with the Product Owner, Scrum Master, Architects and Business Analysts to ensure that the scoping, design and execution of configuration and development work is properly prioritised and delivered to timelines agreed with stakeholders.

QUALIFICATIONS & EXPERIENCE:

The right candidate for this role will have:

• Certified System Administrator status
• Certified Implementation Specialist status for ITSM
• (Desired) Certified Implementation Specialist for CSM
• Configuration experience of ServiceNow CSDM, Performance Analytics, CMDB, Asset Management and Self Service Portals.
• Web technologies - HTML or XML
• Integrating ServiceNow applications with third-party systems/applications via APIs

RESPONSIBILITIES:

As part of our team, you can expect to:

• Design, develop, configure, and customise ServiceNow applications and services
• Deliver new functionality across applications
• Support the entire development lifecycle
• Assist the platform administrator team with incident resolution and request delivery where needed
• Participate in requirements gathering and design
• Develop, install, and troubleshoot ServiceNow applications
• Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security
• Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software
• Develop enhancements for applications developed by the ServiceNow team
• Providing input for technical documentation (user manuals)
• Generation of work estimates for new work in chargeable projects

The right candidate for this role will have:

• Certified System Administrator status
• Certified Implementation Specialist status for ITSM
• (Desired) Certified Implementation Specialist for CSM
• Configuration experience of ServiceNow CSDM, Performance Analytics, CMDB, Asset Management and Self Service Portals.
• Web technologies - HTML or XML
• Integrating ServiceNow applications with third-party systems/applications via API