ServiceNow Developer

at  Agio Inc

Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
We have team members in the US, UK, Canada, India and the Philippines. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.

SUMMARY OF POSITION

Agio’s next-gen delivery platform, powered by ServiceNow, leverages force multiplying technologies to enable Agio agents to deliver exceptional service at ease. The ServiceNow Developer will focus on the configuration and development of the ServiceNow platform, implementing out of the box capabilities and custom solutions that lay the foundation for our vision of providing secure, reliable, and resilient information systems to our clients. This role is part of an established team supporting a multi-tenant instance of ServiceNow, comprised of ITSM, CSM, ITBM & ITOM.

CORE REQUIREMENTS INCLUDES

• Deep expertise in ServiceNow processes or business modules (any of ITSM, CSM, ITBM, etc.)
• Experience with eBonding.
• Ability to work closely with the Core Platforms & Product teams, to translate their requirements into deliverables within the ServiceNow platform.

SKILLS & QUALIFICATIONS

• 5+ Years’ experience in the configuration and development of the ServiceNow platform in an enterprise environment
• Experience of developing ServiceNow in any of the CSM, ITSM, ITOM and ITBM
• Working to an Agile methodology
• Relevant ServiceNow Certifications
• ServiceNow IntegrationHub

RESPONSIBILITIES

• Lead as an experienced ServiceNow Developer and trusted advisor to our clients and our internal teams.
• Configuration and development of Agio’s ServiceNow platform to enhance the functionality and improve client experience.
• Create or enhance various ServiceNow components such as business rules, flow designer, workflow, request catalog, client script, script include, UI policy, UI action, portal, UI macro, etc.
• Streamline the onboarding process for new clients integrating with ServiceNow.
• Work closely with various teams to identify solutions and improve ServiceNow capabilities.
• Design, code, configure, unit test, maintain, and document deliverables using agreed upon standards and tools.
• Ensure all requirements are understood, developed, tested, and delivered to specification.
• Research and maintain a deep technical understanding of current and upcoming ServiceNow releases, communicating benefits and alignment with Agio’s vision.
• Seek out opportunities to leverage AI and automation to refine workflows, create efficiencies and improve the agent/client experience.
• Evaluate technical impacts from and coordinates implementation of new product releases.