ServiceNow Developer

at  Cognizant

Job Responsibilities:

• Leading and owning ServiceNow Implementation.
• Implement best practices, and participate in the design, development, and deployment phases on various ServiceNow Instances.
• Reviewing and testing activities on various ServiceNow instances.

Job Requirements:

• Min 3 years of overall experience.
• Min 2 Hands-on ServiceNow implementation.
• Min 2 years of ServiceNow experience.
• Experience on core ServiceNow modules like - Knowledge Management, Service Request Management, CSM, Service Portal, PSDS Portal implementation, case management Workforce Optimization, Inbound Integrations, reporting, in addition to ITSM modules (Incident, change, problem).
• Experience on Java scripting.
• Excellent understanding of ITIL processes
• Experience in creating and modifying workflows.
• Experience in creating and modifying Flows using Flow designer.
• Experience in design, development, and deployment in ServiceNow.
• Experience in documentation and review activities.
• Experience in complex data migration.
• Excellent experience on ServiceNow integrations
• Excellent experience in creating customer ServiceNow reports and performance Analytics.
• Good communication and inter-personal skills
• Good written language and documentation skills
• Experience in code migration to different instances.
• Technical Expertise:
• Creating and maintaining of catalog Items, Record Producers, catalog client scripts, catalog UI policies.
• Implementation of Portals with custom widgets and pages.
• Implementing Business rules, client scripts, script include, UI actions.
• Implementation of knowledge base and configuring life cycle of knowledge articles.
• Implementation of Data Sources and Transform Maps to load source data into ServiceNow.
• Implementing notifications for different tables in ServiceNow.
• Implementing workflows, flow designers for catalog items.
• Configuring forms, sections, related records, related links.
• Creating and configuring Scheduled Data imports.
• Creation of script-based assignment and approval rules.
• Creation of Access Control List (ACL) with the help of Scripting.
• Debugging script
• Creating and maintaining Users, groups, Contacts, accounts data.
• Configuring schedule jobs.
• Creating reports in various styles.

Certifications:

• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist - Customer Service Management
• Micro Certification - Flow Designer.

• Micro Certification - ATFMicro Certification - Integration Hub

• Job ID 44370

• Leading and owning ServiceNow Implementation.
• Implement best practices, and participate in the design, development, and deployment phases on various ServiceNow Instances.
• Reviewing and testing activities on various ServiceNow instances