ServiceNow DM/CRM Support

at  Enterpryze Consulting Ltd

SERVICENOW DM/CRM SUPPORT

• Working Location: Braine L’Alleud, Belgium
• Security Clearance : NATO Secret
• Language: High proficiency level in English language

ESSENTIAL QUALIFICATIONS/EXPERIENCE:

· Software Engineering Skills: Systems Development –Programming/Software development:
ü Extensive ServiceNow platform (DM, CSM, GRC and CIM) knowledge
ü Extensive experience developing solutions using JavaScript and ServiceNow REST API’s
ü Experience with ServiceNow Strategic Portfolio Management
ü Experience with ServiceNow’s MID Server, Flow Designer and App Engine Studio
ü Experience with Oracle Linux
ü Experience with MySQL
· Standard Automatic Data Processing Knowledge
· Word Processing: Advanced knowledge
· Spreadsheet: Working knowledge
· Graphics Presentation: Working knowledge
· E-mail clients/Web Browsers: Working knowledge

· Manage and administer ServiceNow modules (DM, CSM, GRC, CIM) in line with SSBA guidance and in coordination with other Service Lines
· Develop scripts and solutions to support the operation and maintenance of ServiceNow modules (DM, CSM, GRC, CIM)
· Apply techniques and methods for troubleshooting issues on ServiceNow platform
· Develop and provide guidance for the creation and management of Servicenow reports
· Act as third line support on ServiceNow and collaborate with other lines of support
· Support the implementation of additional ServiceNow modules