ServiceNow Functional Consultant - Technology Consulting

at  EY

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We bring together extraordinary people, like you, to build a better working world.

ACKNOWLEDGEMENT OF COUNTRY

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation

RESPONSIBILITIES:

• Lead a functional delivery stream to design, plan and implement ServiceNow capability
• Conduct requirement gathering workshops and collaborate with project teams to ensure client requirements are effectively translated into project plans, including:
• the design of functional specific applications and modules
• the design of core platform capabilities that underpin the functional modules (including for example, knowledge base and service catalogue)
• the design and functionality of the user experience layer as relevant to the functional modules (including for example, employee service centre)
• Effectively guide the client toward best practice implementation outcomes in alignment with the ServiceNow Implementation Methodology and ITIL best practices (where appropriate)
• Execute and contribute to Agile Projects
• Identify and manage potential risks across projects
• Develop training materials and conduct training sessions with clients
• Maintain strong relationships with clients and stakeholders
• Display leadership, mentoring and management for early career team members
• Effective upwards management to program lead and executives
• Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations