ServiceNow ITSM Developer

at  HADRON GBS PTE LTD

RESPONSIBILITY:

Ø Monitor health, usage, and overall compliance of ServiceNow CSM and its applications.
Ø Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
Ø Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.
Ø Coordinate application and platform upgrades.
Ø Develop systems integrations and process automation.
Ø Configure and maintain SLA, catalog items and their associated workflows.
Ø General support, administration, and maintenance of ServiceNow platform and associated applications.
Ø Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

REQUIREMENTS:

Ø Experience Administration of the ServiceNow platform ITSM, CSM, FSM and with knowledge of ITOM
Ø setup FSM/CSM configuration, Configure Work Order, Asset and CSM/FSM integrations scenarios and CSM/FSM Performance Analytics Dashboard
Ø Experience with workflow, business rules, (Java)scripting, UI actions, Web Services, integrations on ServiceNow.
Ø Experience in implementation, configuration, and maintenance of the ServiceNow Platform.
Ø Excellent understanding and experience of Omni-Channel, agent workspace, customer central, Case management.
Ø Proven ability to work independently and as a team member and eager to learn new skills/technologies.
Ø Good organizational, multi-tasking, and time-management skill

Please refer the Job description for details