ServiceNow - ITSM - Manager - Consulting - Location OPEN

at  EY

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
ServiceNow Manager – ITSM: This position can be anywhere in the country
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Manager you’ll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.
The opportunity
You’ll lead a tight-knit team in a rapidly growing area of the business. It’s a high-profile role, in which you’ll have plenty of opportunities to showcase your ability to not only motivate and develop your team but establish and maintain new customer relationships. As you do, we’ll support you in developing consultancy and analytical skills – along with relationships that could define your career.
Your key responsibilities
Here, you’ll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ HR, Compliance, Facilities, Legal or IT solutions. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

Skills and attributes for success

• Acting as a technical leader across all aspects of ServiceNow project and solution delivery
• Providing guidance and expertise on IT Service Management (ITSM) process implementation, along with understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes
• Leading client design sessions, facilitating requirements workshops and interacting with functional and/or business process area subject matter resources
• Providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives
• Supporting project and agile scrum management activities
• Overseeing application and workflow design, configuration and testing
• Developing client-specific reporting processes and integration components
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance

To qualify for the role, you must have

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment
• 5+ years of ServiceNow project experience
• ITIL v4 foundation certification
• Experience leading teams and supervising others
• A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• A flair for identifying and capitalizing on new revenue streams
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Certified Implementation Specialist – Event Management
• ServiceNow Certified Implementation Specialist – Service Mapping
• ServiceNow Certified Implementation Specialist – Software Asset Management

What we look for
We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You’ll also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. If you’re ready to take ownership of a team that’s poised to take the industry by storm, this role is for you.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment
• 5+ years of ServiceNow project experience
• ITIL v4 foundation certification
• Experience leading teams and supervising others
• A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• A flair for identifying and capitalizing on new revenue streams
• A driver’s license valid in the U.S.
• Ability to travel to meet client need