ServiceNow Lead Developer

at  Serco Plc

Hybrid – Attached to the Solihull Office
Full Time, Permanent
£70,000 - £80,000 (dependent on experience)
Here at Serco, we are seeking an ambitious ServiceNow Lead Developer to take on a leadership role in the design, development, configuration, and customisation of the ServiceNow Platform within an agile development environment. You will lead teams of ServiceNow Developers, including third-party and client resources, ensuring timely delivery of services while maintaining high standards of quality. Additionally, you will provide guidance and direction to developers on best practices for product changes.

Experience: Excellent capability in IT Service Management within an ITIL or SIAM framework. Experience in Application Services is essential
Service Management Processes: Detailed experience working within ITIL v3/v4 and SIAM processes. Detailed understanding of Service Management standards (e.g., ISO20000, ISO 9001:2015, ISO 27001)
Technical Knowledge: Strong experience in designing and implementing solutions using ServiceNow software. Demonstrated knowledge of architectural principles and enterprise technology solutions. ServiceNow Technical Designer Credential preferred
People Skills: Excellent interpersonal skills to facilitate positive interactions in a matrix environment and establish long-lasting relationships with stakeholders
Management Skills: Experience managing teams, preferably in Service Management, Technical Design, or operational teams. Ensure Serco processes and policies are applied and adhered to in a timely manner
Communication Skills: Strong communication skills to interact effectively with consumers, IT Directors, operational teams, and cross-functional personnel