ServiceNow Platform Administrator

at  EDC

Posting Date: Jun 28, 2024, 12:23:45 PM
Primary Location: Ontario-Ottawa
Job Type: Permanent
Schedule: Full-time
Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.
When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day – for businesses, for Canada and for the people you work with.
Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

• Perform day-to-day operations of platform configuration, maintenance, and support.
• Lead the deployment of features and ServiceNow releases.
• Act as support administrator to corporate IT/Operations, typically come in and address tickets, system maintenance, reporting clean-up
• Perform and coordinate platform activities such as developing specifications, coding, testing, debugging, adjusting, and documenting to ensure successful implementation and maintenance of the platform.
• Lead code-review sessions and ensure overall code quality aligns with business and project requirements.
• Monitor production and user acceptance testing support to troubleshoot complex problems on applications and technologies.
• Coordinate with third-party support consultants, follows-up on tickets and to ensure issues are resolved to satisfaction.
• Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions.
• Work with the Platform Owner and the Platform Architects to identify and evaluate complex solutions against a wide range of criteria, develop new capabilities, workflows, platform, integration, and data challenges.
• Participate in managing the platform and components upgrades and data maintenance and migrations.
• Create clear and concise technical and process documentation.
• Contribute to the agile team goals by collaborating with other functional teams, actively participating in Scrum ceremonies, and expanding the technical capabilities of the team.

Screening Criteria

• Bachelor’s degree in computer science or a closely related discipline, or an equivalent combination of formal education and experience
• At least 4 years of hands-on experience on ServiceNow platform
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer