ServiceNow Platform Architect

at  AstraZeneca

ACCOUNTABILITIES:

Your responsibilities will be diverse and impactful. You will own the solution design and provide architectural mentorship throughout our ServiceNow engagements. You will work within larger enterprise transformation programmes to build ServiceNow solutions that complement AstraZeneca’s transformation agenda. You will supervise technical debt and ensure in the long term it is removed through the strong relationship with ServiceNow. You will also establish governance processes and policies for the ServiceNow platform, ensuring compliance with internal standards, security requirements, and industry best practices.

ESSENTIAL SKILLS/EXPERIENCE:

• Demonstrable experience in the delivery of large-scale technology transformation projects
• Solid understanding and experience with the ServiceNow platform, particularly in data modeling and configuration. Certification in ServiceNow administration and related areas is highly desirable.
• In-depth understanding of data management principles, data modeling techniques, and data governance practices. Familiarity with IT service management (ITSM) and ITIL processes.
• Proficiency in data modeling concepts and relational databases.
• Experience with ETL (Extract, Transform, Load) processes and data integration
• Ability to analyze sophisticated data requirements and business processes, identify gaps, and propose effective solutions using the ServiceNow platform. Strong problem-solving and troubleshooting skills.
• Demonstrable understanding of the wider IT infrastructure and how it works with ServiceNow
• Solid understanding of the ServiceNow platform and how it all joins up, in particular a good grasp of the data model
• Demonstrated ability to work in a fast paced, meaningful, and varied environment
• Understanding of Scrum (Agile) development process
• Understanding of Architectural frameworks e.g., TOGAF 9+, IT4IT
• Certified ITIL v4 Foundation or higher certifications
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist (in relevant product(s))

DESIRABLE SKILLS/EXPERIENCE:

While not essential, previous experience in a similar role would be advantageous.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Are you ready to play a pivotal role in shaping the future of AstraZeneca’s IT landscape? As the ServiceNow Platform Architect, you will be the Product Owner for the ServiceNow platform interfaces & integrations such as Virtual Agents, Portals, Mobile Apps. This role is not just about maintaining the status quo - it’s about defining the integration strategy using Integration Hub and driving our DevOps team to ensure standards are maintained. You will be at the forefront of our technical success, providing consultative leadership, business strategy and governance.