ServiceNow Senior Developer

at  Cognizant Technology Solutions

JOB REQUIREMENTS:

• Min 6 years of overall experience
• Min 5 years of ServiceNow experience
• Min 4 Hands-on ServiceNow implementation.
• Experience on core ServiceNow modules like – Case Management, Knowledge Management, Service Request Management, Service Portal, PSDS (Public Sector Digital Services) Implementation, Workforce Optimization, Playbooks, Inbound Integrations, Reporting, in addition to ITSM modules (Incident, change, problem).
• Experience on Portal, Integrations with various tools using API, SFTP, web service methods etc., Performance Analytics, Workforce Optimization, reporting.
• Experience in Playbook Configuration
• Experience on PSDS (Public Sector Digital Services) data Model.
• Experience in creating custom applications.
• Experience in creating and modifying workflows, Case routing through decision tables.
• Experience in creating custom flow actions and sub flows.
• Experience in creating and modifying Flows using Flow designer.
• Experience in Predictive Intelligence
• Experience in complex data migration.
• Excellent experience on ServiceNow integrations
• Experience in working on Agile Methodology.
• Experience in Advanced Work assignment, CSM Configurable workspace.
• Experience in Workforce Optimization.
• Experience in design, development, and deployment in ServiceNow.
• Experience in documentation and review activities.
• Excellent experience on ServiceNow integrations
• Experience on Java scripting.
• Knowledge on Configuration Management Database.
• Excellent experience in creating customer reports and dashboards.
• Experience on ServiceNow foundation data management and data modelling.
• Experience on creating Database views.
• Exposure to Release Management
• Review and test activities on various ServiceNow instances.
• Excellent understanding of ITIL processes

• Leading and owning ServiceNow Implementation.
• Implement best practices, and participate in the design, development, and deployment phases on various ServiceNow Instances.
• Reviewing and testing activities on various ServiceNow instances.
• Define and implement best practices, and participate in the design, development, and deployment phases in ServiceNow.
• Guiding and mentoring the team members