ServiceNow Solution Architect (ITSM/ ITOM)

at  SoftwareONE

Job Function: Software & Cloud Services The role:

The ServiceNow Architect is a key member of our ServiceNow delivery team and is responsible for the overall design of the platform and mapping client business requirements to systems/technical requirements. They are responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform within the enterprise.

• Responsible for demoing ServiceNow features and functionality to clients
• Provide mentorship, leadership, and project oversight in regards to ServiceNow technology workflows
• Responsible for internal artifacts and deliverables to ensure they meet solution requirements
• Work directly with the client’s product owners, scrum masters/project leaders, and solution architects, which includes presenting the design and development work to the broader project team.
• Work closely with the development teams, participate and lead design and architecture reviews
• If necessary building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs
• Sign off on technical specifications and documents, architecture diagrams, system documentation and manuals
• Sign off on update set promotion to production
• Participate in pre-sales activities related to the technology workflows (ITSM/ITOM/ITAM), including project sizing and scoping

What we need to see from you:

• ServiceNow Development and Consulting: Extensive experience in a consulting role, ideally from a lead developer / technical architect background
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Experience with
• Normalization Data Services configuration
• ITOM Discovery for on-premise and cloud environments
• Configuration Management Lifecycle
• Common Services Data Model
• Service Mapping, Event Management, and Certificate Management
• 3rd Party credential stores, network access, and firewalls
• JavaScript, SQL
• Additional product line(s) on the ServiceNow platform (one or more of ITSM, SPM (formerly ITBM), and/or ITAM)
• Understanding of the ServiceNow CMDB
• Understanding of the Identification and Reconciliation Engine and impacts to the CMDB
• Understanding of the ServiceNow workflow capabilities (FlowDesigner)
• Understanding of platform security and integration best practices
• A positive promotor of work culture and a “can do” attitude
• Willingness to learn and grow
• Strong communication, explanation and presentation skills
• Willingness to travel (up to 15%) and be comfortable in changing office environments

• Responsible for demoing ServiceNow features and functionality to clients
• Provide mentorship, leadership, and project oversight in regards to ServiceNow technology workflows
• Responsible for internal artifacts and deliverables to ensure they meet solution requirements
• Work directly with the client’s product owners, scrum masters/project leaders, and solution architects, which includes presenting the design and development work to the broader project team.
• Work closely with the development teams, participate and lead design and architecture reviews
• If necessary building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs
• Sign off on technical specifications and documents, architecture diagrams, system documentation and manuals
• Sign off on update set promotion to production
• Participate in pre-sales activities related to the technology workflows (ITSM/ITOM/ITAM), including project sizing and scopin