ServiceNow Sr. Business Analyst

at  SAIC

Job ID: 2403147
Location: WASHINGTON, DC, US
Date Posted: 2024-03-01
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description

SAIC is looking for a ServiceNow Sr. Business Analyst to join our team in support of the Department of Transportation (DOT). As a ServiceNow Sr. Business Analyst, you will be responsible for the review, analysis, and evaluation of processes, systems, and user needs for planned projects.

• Perform in a client facing role eliciting requirements to digitally transform and modernize obsolete business processes.
• Translate IT Service Management requirements to a cross-functional team by breaking down the requirements into user stories.
• Work collaboratively with the platform team to gain an in-depth understanding of critical business requirements and solve complex problems.
• Support out of the box applications including Problem, Change, Incident, Service Portal, Service Catalog, CMDB, etc.
• Develops innovative workflow solutions for strategic customer mission centric changes.
• Influence stakeholders to support business processes for improved outcomes.
• Lead agile ceremonies related to the software delivery lifecycle.
• Create or updates documentation including business process maps, data dictionaries, security matrices, and burndown charts.
• Create user guides to transfer knowledge and procedures for applications when applicable.
• Engage with business stakeholders and IT leaders to elicit, analyze, and document business requirements for ServiceNow solutions.
• Translate business requirements into functional and technical specifications, user stories, and acceptance criteria.
• Perform quality assurance and user acceptance testing of ServiceNow solutions.
• Provide ongoing support and enhancements for ServiceNow solutions, including troubleshooting, resolving issues, and applying patches and upgrades.
• Collaborate with ServiceNow developers, administrators, and technical architects to ensure alignment and integration of ServiceNow solutions across the IT landscape.
• Train and coach end-users and other stakeholders on how to use and optimize ServiceNow solutions.

Qualifications

Qualifications and Experience Requirements:

• 9+ total years of relevant IT experience in a technical field of which a minimum of 5 years are experience serving in an ITSM Practice area (Service Request Management, Service Level Management, Problem Management, Incident Management, Knowledge Management, Continual Improvement); or equivalent.
• Bachelor’s degree or an equivalent combination of education and experience (6 years experience in lieu of degree).
• ITIL Foundation Certificate.
• US Citizen or Green Card Holder.
• Ability to attain a Public Trust clearance.

Preferred Skills:

• Experience working and delivering for in Federal Government clients.
• ServiceNow certifications.

SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site

• Perform in a client facing role eliciting requirements to digitally transform and modernize obsolete business processes.
• Translate IT Service Management requirements to a cross-functional team by breaking down the requirements into user stories.
• Work collaboratively with the platform team to gain an in-depth understanding of critical business requirements and solve complex problems.
• Support out of the box applications including Problem, Change, Incident, Service Portal, Service Catalog, CMDB, etc.
• Develops innovative workflow solutions for strategic customer mission centric changes.
• Influence stakeholders to support business processes for improved outcomes.
• Lead agile ceremonies related to the software delivery lifecycle.
• Create or updates documentation including business process maps, data dictionaries, security matrices, and burndown charts.
• Create user guides to transfer knowledge and procedures for applications when applicable.
• Engage with business stakeholders and IT leaders to elicit, analyze, and document business requirements for ServiceNow solutions.
• Translate business requirements into functional and technical specifications, user stories, and acceptance criteria.
• Perform quality assurance and user acceptance testing of ServiceNow solutions.
• Provide ongoing support and enhancements for ServiceNow solutions, including troubleshooting, resolving issues, and applying patches and upgrades.
• Collaborate with ServiceNow developers, administrators, and technical architects to ensure alignment and integration of ServiceNow solutions across the IT landscape.
• Train and coach end-users and other stakeholders on how to use and optimize ServiceNow solutions