Services Administrator

at  Therapy Focus

Corporate | Osborne Park

Closing date: 19/07/2024

• Annual salary + Super + Salary Packaging + 5 weeks leave + 2 Wellness days + other Benefits
• Full-time, Maximum Fixed Term Contract to 31 December 2024
• Based at Osborne Park clinic

WHAT IS THERAPY FOCUS?

Therapy Focus is a not-for-profit community service organisation that specialises in individual therapy. Our clinicians and administrative support staff work collaboratively to develop comprehensive, individualised therapy plans to meet our customers’ needs and goals.
The Therapy Focus team is fun, focused and committed to our purpose of supporting people to achieve great things. We offer a genuine, trusting work environment with a hands-on senior management team, offering you support and guidance every step of the way.
We are in an exciting growth phase, so we are looking for a Services Administrator to join our team until 31 December 2024.
Be curious. Let’s see where Therapy Focus can take you….

WHAT’S THE ROLE?

The Services Administrator is responsible for administrative support to targeted clinical work programs at Therapy Focus. Being actively involved at the site of the clinical services, the Services Administrator ensures that the customer experience is seamless from the point of service application to departure. Using systems and software, the administrator is responsible for setting up records and processes that help customers progress through their journey to access the targeted service and support the reconciliation of funding and payments.

KEY RESPONSIBILITIES:

• Coordinate and facilitate the service timetable to ensure the targeted service runs according to schedule.
• Work under business leaders’ guidance to ensure service coordination, from securing funding and customer applications to billing for services.
• Manage onboarding of clients for the targeted service, including triaging applications for the service and re-direction to other areas of the business when required.
• Liaise with customers and clinicians via phone, email, or in person to schedule, remind, or follow up on appointments using agreed-upon software programs suitable for the targeted service.
• Maintain client documentation according to the requirements of records legislation, internal procedures, and Therapy Focus’ client management database.
• Ensure services are set up in Therapy Focus systems and processes to support accurate billing for services by the Finance team.
• Manage telephone calls and follow-up enquiries related to the targeted service as appropriate.
• Maintain administration systems, including calendars, records, mail, saving, filing and archiving as per Therapy Focus policies and procedures.
• Arrange and facilitate appointments and meetings with customers and clinical teams involved in the targeted service, including arranging interpreters if required.